Refund & Return Policy

At Penta Vitals, product quality and customer safety are important to us. Because our products are dietary supplements and ingestible goods, we are unable to accept returns or exchanges for change of mind, taste or preference, or products that are no longer wanted.

Ingestible Products Are Final Sale

For health, safety, and quality-control reasons, all dietary supplements and other ingestible products are final sale and cannot be returned or exchanged once shipped.

This policy applies to both opened and unopened products because we cannot verify the storage, handling, or integrity of products after they leave our control.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

To help us resolve the issue, we may request:

• Your order number

• Photos of the product

• Photos of the shipping package

• A description of the issue

Once the issue has been reviewed and approved, we may provide a replacement or refund, as appropriate.

Please do not discard damaged products or packaging until we have completed our review, as photographs or additional information may be required.

Shipping Damage

If a product is damaged during transit, please contact us promptly after delivery. We will review the circumstances and work with you to provide an appropriate resolution.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

After a refund is processed by Penta Vitals, additional processing time may be required by your bank, credit card issuer, or payment provider before the funds appear in your account.

Original shipping charges are generally non-refundable unless the refund results from an error by Penta Vitals or another circumstance for which we determine a shipping refund is appropriate.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.

Contact Us

If you have a problem with your order or believe your product qualifies for a refund or replacement, please contact Penta Vitals customer support and include your order number and details about the issue.

We will review your request and work to resolve eligible order issues as quickly as possible.