Shipping Policy

Thank you for shopping with Penta Vitals. We work to process and ship orders as quickly and securely as possible.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or holidays may begin processing on the next business day.

During holidays, promotions, new product launches, or periods of unusually high order volume, processing may take additional time.

U.S. Shipping

We ship to addresses throughout the United States using trusted shipping carriers.

Available shipping methods, estimated delivery times, and applicable shipping charges will be displayed at checkout based on your delivery address and order.

Free U.S. shipping is available on eligible orders of $50 or more, after discounts and before applicable taxes.

Delivery estimates shown at checkout begin after the order has been processed and are estimates rather than guaranteed delivery dates.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

Shipping Delays

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside our direct control, including weather, carrier delays, transportation disruptions, holidays, or other unforeseen events.

Penta Vitals cannot guarantee carrier delivery dates. However, if you experience a significant issue with your shipment, please contact us and we will assist you in reviewing the situation.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before submitting your order.

If you notice an address error after placing an order, contact us immediately. We will make reasonable efforts to assist before shipment, but we cannot guarantee that an address can be changed once an order has entered processing or has shipped.

Additional shipping charges may apply if an order is returned to us because of an incorrect, incomplete, or undeliverable address.

Packages Marked Delivered

If tracking shows your package as delivered but you cannot locate it, please:

• Check your mailbox, porch, entrance, and other possible delivery locations.

• Check with household members, neighbors, building management, or reception staff.

• Allow a short period of time, as some carriers may update tracking before the package is physically delivered.

• Contact the shipping carrier for additional delivery information.

If you are still unable to locate your package, please contact Penta Vitals and we will assist you with the next steps.

Lost or Damaged Shipments

If your order arrives damaged, or you believe it has been lost in transit, please contact us with your order number and details of the issue.

For damaged shipments, we may request photographs of the product and shipping packaging so we can review the claim.

Eligible shipping issues will be reviewed for an appropriate resolution, which may include a replacement or refund.

International Shipping

International shipping availability, rates, and eligible destinations may vary.

Customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country, unless otherwise stated at checkout.

International delivery times may be affected by customs clearance and local carrier processing. Penta Vitals cannot guarantee international delivery dates or customs processing times.

Customers are responsible for confirming that the products ordered are permitted for import into their destination country.

Returned or Refused Packages

Packages that are refused, unclaimed, or returned to Penta Vitals because of an incorrect or incomplete address may be subject to shipping and return-shipping costs.

Once a returned package is received and reviewed, any eligible refund will be handled according to our Refund Policy.

Contact Us

If you have questions about shipping or an existing order, please contact:

Penta Vitals
Email: pentavitals@gmail.com